Orto Terms of Use

Version: 1.3 · Last updated: 28 October 2026

1. Who we are

Orto is provided by PROFILES S.R.L., Via Marconi 30, 50131 Florence, Italy, VAT IT07494910487 ("we"). Contact: support@orto.help.

2. The service

Orto helps you run your vegetable garden: you save your plants and get a plan of actions (watering, feeding, checks, harvest), reminders and companion-planting suggestions. You can use the app without an account; with an account your garden is also saved on our server and you can use the "Sell & give away" board.

3. Indicative advice

Advice, sowing calendars, companion and rotation suggestions are indicative and general: they do not account for your exact climate, soil or local conditions and do not replace an agronomist. Use common sense. We are not liable for failed crops or plant damage resulting from the advice.

Tips "by the moon" come from peasant tradition and have no proven scientific basis. Weather alerts rely on third-party forecasts (Open-Meteo) that can be wrong or late: they are not an official warning service; for dangerous events follow civil protection and official weather services.

3a. AI photo analysis

With an account you can ask Orto to identify a plant or check its health from a photo. The analysis is done by a third-party artificial intelligence model (currently Alibaba's Qwen, alternatively Google's Gemini, always via OpenRouter; details in the Privacy Policy) and is an indication, not a certain diagnosis: it can be wrong. Before significant treatments ask a garden centre or an agronomist and always follow labels and local rules. The free plan includes a limited number of analyses per month, shown in the app; Orto Pro includes more, subject to fair use.

With an account you can also ask the garden assistant questions: answers are generated by the same kind of model from a summary of your garden and, like the analyses, are indicative and can be wrong. The free plan includes a limited number of questions per month, shown in the app.

3b. Orto Pro (subscription)

• Orto Pro is an auto-renewing subscription sold through Apple's App Store. Price, duration and any free trial are shown before purchase.
• Payment is charged to your Apple ID at confirmation. The subscription renews automatically unless cancelled at least 24 hours before the end of the period; you can manage and cancel it in your Apple ID settings. If you cancel during the free trial you pay nothing.
• Deleting your account or the app does not cancel the subscription.
• Refunds and withdrawal rights are handled by Apple under its terms.
• Levels, badges, the catalogue, moon phases, the Community and the board stay free for everyone. Orto Pro adds personal services: unlimited crops in the planner, more gardens and beds, weather alerts, automatic rotations, the archive of past seasons, more AI analyses and questions.

3c. Amazon links

Some screens show links to product searches on Amazon (seeds, tools, accessories). As an Amazon Associate, Profiles S.r.l. earns from qualifying purchases. Links open outside the app; purchases are made with Amazon, under its terms. We do not show prices and are not responsible for products sold by Amazon or third parties.

3-quinquies. Licence (Apple EULA)

The app is licensed to you under Apple's Standard Licensed Application End User License Agreement (EULA), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, supplemented by these terms. Where they conflict, these terms prevail to the extent allowed by the EULA. Apple is not responsible for the app or its content.

4. Account

You create an account with Sign in with Apple or an email link. You are responsible for the use of your account. You can delete your account at any time in the app (Profile › Delete account); we delete your data as described in the Privacy Policy.

5. "Sell & give away" board

• The board only hosts listings published by users to sell or give away seedlings, produce, seeds and tools.
• The seller or giver is the user who publishes the listing, not Profiles S.r.l. We are not a party to agreements between users, we do not process payments, take commissions or handle shipping or delivery.
• Users contact each other outside the app, using the contact details the lister chooses to show.
• Listers state whether they act as a private person or a professional and are responsible for the lawfulness, safety and quality of what they offer, including hygiene and plant-health rules.
• Professional sellers: whoever sells as a business must give their business name, VAT number, address and e-mail, which we show to buyers in the listing (DSA art. 30), and declare that they only offer products compliant with EU law. They must meet their consumer-law duties (pre-contractual information, the 14-day right of withdrawal for distance contracts where applicable, the legal guarantee of conformity).
• By publishing you accept the Board rules, which are part of these terms.

5a. Community

• With an account you can publish Community posts with text and up to 4 photos, like and comment on other users' posts. Posts, photos, comments, display name and level are visible to every user of the app, including people without an account.
• You are responsible for what you publish: you must own the rights to your photos and must not publish other people's personal data or recognisable people without their consent. You grant us a free, non-exclusive licence to show your content in the app until you delete it.
• The Community is not for selling: use the board to sell or give things away.
• Before your first post you accept the Community rules, which are part of these terms. An automatic filter blocks banned words before publication.
• You can delete your posts and comments at any time: they disappear from the app at once and are permanently erased after 30 days (the delay lets us handle reports already received).

5b. Public garden

You can make your garden public in Profile › Public garden: anyone using Orto, even without an account, sees your display name, the area you typed, your level, the badges you choose, the names of your gardens, the number of beds and the crops you are growing, and can share the link to your garden. You can go private again at any time.

6. Reports and moderation

Photos published in the Community and on the board are also checked automatically by an artificial intelligence model: if the check flags a possible problem, the photo (and the content it belongs to) is hidden until a person reviews it and we tell you why. The automatic check can be wrong: you can ask us to review it by writing to support.

Every listing, post and comment has a Report button to notify us of illegal content or content against the rules (art. 16 of Regulation (EU) 2022/2065, "DSA"). We review reports in a timely and diligent way, normally within 24 hours; content reported by several users may be hidden while we check it. We may remove listings, posts and comments and suspend accounts, and we inform the affected user of the decision and the reasons. You can block abusive users: you will no longer see their listings, posts and comments and they will not see yours.

7. Acceptable use

You may not publish illegal, offensive, misleading or spam content, prohibited items (for example banned invasive species, unauthorised plant-protection products, animals, processed food) or use the app to harass other users.

8. Limitation of liability

The app is provided "as is". To the extent permitted by law we are not liable for indirect damages or for transactions between users. Your mandatory consumer rights are not affected.

9. Changes

We may update these terms; for material changes we will ask you to accept them again in the app.

10. Governing law

Italian law applies. Consumers may bring proceedings in the courts of their place of residence.

Board and Community rules

Board and Community rules

"Sell & give away" board

• The user sells or gives away. Profiles S.r.l. does not sell, take payments or handle delivery. Agreements are between you and the other user.
• Garden things only: seedlings, fresh produce from your garden, seeds, tools.
• Not allowed: banned invasive species, unauthorised plant-protection products, animals, processed food, offensive, misleading or spam content.
• Be honest: real photos, accurate description, clear price or "free".
• Professionals: if you sell as a business, say so in the listing.
• Respect: no harassment. You can block anyone who bothers you and report listings that break the rules: we review them as soon as possible.
• Safety: meet in public places and don't pay strangers in advance.

Community

• Talk about gardening: plants, harvests, problems, advice. No selling: use the board for that.
• Your own photos: only publish photos you took, without recognisable people, number plates, addresses or other personal data.
• Respect: no insults, harassment, discrimination, violent or sexual content, spam or advertising.
• Advice with judgement: other users' advice is opinion, not professional advice; no tips about unauthorised plant-protection products.
• Report and block: every post and comment can be reported; content reported by several users is hidden until we check it (normally within 24 hours). Breaking the rules can lead to content removal or account suspension; we always tell you why.